Customer Care
Frequently Asked Questions
Browse our Shop, select your size and color, and click Add to Cart. When you are ready, open your cart, review your items, and proceed to Checkout to complete your purchase securely.
We accept major credit and debit cards, as well as secure payment options available at checkout such as PayPal. All transactions are encrypted for your protection.
If you need to change or cancel your order, please contact us at support@soloma.com as soon as possible. We can assist with modifications within a short window after the order is placed, before it enters processing.
Once your order ships, you will receive a confirmation email with tracking information. You can use the provided link to follow your package until it arrives.
We accept unworn, unwashed merchandise with all original tags attached within 30 days of purchase. To start a return, use the Returns Portal in your order confirmation email or contact support@soloma.com.
Always follow the care label on each garment. In general, delicate fabrics such as cashmere and silk benefit from gentle hand washing or professional dry cleaning, while linen and cotton pieces can often be washed on a gentle cycle and laid flat to dry.
Shipping & Returns
Our Shipping & Returns Policy
At Soloma, we are committed to providing you with a seamless shopping experience, from browsing our collections to receiving your timeless pieces. We offer reliable shipping services to ensure your order arrives safely and promptly.
Shipping fees vary based on your location and the selected shipping method during checkout. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery.
For returns, we accept unworn, unwashed merchandise with all original tags attached within 30 days of the purchase date. To initiate a return, please visit our Returns Portal linked in your order confirmation email or contact support@soloma.com. Once your return is received and inspected, a refund will be processed to your original payment method.
Please note that personalized or final sale items are not eligible for returns or exchanges. For detailed information on our policy, including international shipping and exchange procedures, refer to the comprehensive guidelines on this page.
Privacy Policy
Your Privacy Matters to Us
Your privacy is paramount to Soloma. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website Soloma.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto.
We collect personal information that you voluntarily provide to us when registering on the website, expressing an interest in obtaining information about us or our products and services, when participating in activities on the website (such as posting messages in our forums or entering contests), or otherwise contacting us. The personal information that we collect depends on the content of your interactions with us and the website, the choices you make and the products and features you use.
We may use the information we collect from you to personalize your experience, improve our website, process your transactions, send periodic emails regarding your order or other products and services, and to provide customer service. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.